soft:lead:start
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Table of Contents
Leading
Knowledge
Big Five
- Conscientiousness
- Disorganized → Disciplined
- Agreeableness
- Uncooperative → Trusting
- Neuroticism
- Confident → Anxious
- Openness (to experience)
- Routine → Imaginative
- Extraversion
- Reserved → Sociable
4 Ears / v.Thun
- Self-Revelation
- Factual
- Relationship
- Appeal
Question Techniques
- Closed
- Open
- Follow up
- Alternative
- Circular - image you are in the position XY
- Hypothetical - imagine we did XY
- Scaling
Tools
Active Listening
- Body language and genuine interest
- Remarks and follow up questions
Feedback
- Perception → Effect → Wish
Feedback rules
- No generalization
- Clear wording
- Close to observed behavior
Conflict Discussion
- Good preparation (invitation, preparation, room)
- Allow preparation time for invitees (preferably not the weekend)
- A short warm-up (how are you)
- Thank for willingness to communicate, create positive atmosphere
- No further small talk
- Clarify topics, goals and time frame
- Present all viewpoints
- Facts, Perception, Background, Feelings, Interests
- Examine possible solutions based on common interests
- Discuss specific ideas
- Make agreements, summary & positive ending
- Create Follow up meeting
- Reflect on conversation and outcome
soft/lead/start.1665128118.txt.gz · Last modified: 2022/10/07 09:35 by titannet