Table of Contents

Management & Leadership

Knowledge

Personality Models

Big Five

* B5 is a widely accepted, scientific model in social sciences * Each of the five traits typically follow a gauss distribution, the average person falls somewhere in the middle * → It is useful to know if a specific person is near one of the edges * “science tells us” that a routine person is not just “bad” at “imaginative tasks”, he would need to change his personality before becoming good at them * There is no claim that the model can predict anything for an individual person, e.g. * Out of a Million persons the one who are high in conscientiousness are generally more successful * That does not mean a specific disorganized person is (or will be) unsuccessful

MBTI

* Imo MBTI just sucks * It is a “popular science” model without grounding in actual science * MBTI does not acknowledge that the traits are a scale and instead sorts people onto boxes of EITJ, ISTP and so on

Extraversion Introversion
Sensing Intuition
Thinking Feeling
Judging Perceiving

DISC

* DISC is also “popular science” model without grounding in actual science * Imo DISC sucks less than MBTI since is has fewer boxes and less extreme claims - that makes it far more usable in practice

Dominant (Red)
direct, decisive
Influence (yellow)
outgoing, action oriented
Cautious, Conscientious (blue)
work oriented, shy, calculating
Steadiness (green)

Communication

4 Ears / v.Thun

Communication Iceberg

Conscious Figures, Facts, Guidelines, laws
Unconscious Desires, Needs, Emotions (anger, disappointment)
Totally unconscious Basis needs (growth, security, recognition)

The Iceberg Model (also Parento Principle or 80/20) divides communication into a conscious/visible part (20%) and an uncounscious/hidden (80%) part. * As a generic rule if a persons desires or need are affected conscious facts and figures will have a hard time being registered at all. * If a persons physical needs (security, place in society) are affected the effect will be even more pronounced. (this of course goes for nearly all aspects of life, not just communication)

Question Techniques

* Close questions are generally considered bad because they limit the amount of information that can be gained. * Open questions are considered “good” * Follow up questions are a chance to keep a conversation alive to hopefully good outcomes and show interest * Alternative, circular, hypothetical or scaling questions have specific used, but for basic use they can be applied to mix things up and promote new ways of thinking about a problem

Tools

Active Listening

Feedback

I saw you being late 5 times in a row, that makes you/me/us look bad, please come in on time

Feedback rules

Conflict Discussion